ARCO Double Glazing terms and conditions

This quote is valid for acceptance for 30 days.

Payment terms

For supply and install.

An upfront part-payment of 50% of the total value is required prior to check measure to begin the production process. Further part-payment of 45% is required prior to delivery of goods to the client's designated installation address. Final part-payment of 5% is due once the installation has been completed.

For supply only

An upfront part-payment of 50% of the total value of the quote is required to commence production. The final part-payment of 50% is due and payable on collection from ARCO. If delivery is required, the final payment must be made prior. Remittance must be sent as proof of payment to prior to delivery to site.

Title and ownership of the goods supplied will not pass to the customer until all monies owing to ARCO have been paid in full. Risk of damage to or loss of the goods supplied passes to you upon delivery or collection of the goods.

By making part-payment to us, it is acknowledged that you have read, understood and accepted our terms and conditions below.

ARCO quotations

Joinery schedule attached showing windows and doors quoted are always viewed from an internal perspective.

Our products are designed and glazed in accordance with relevant Australian Standards AS2047, AS1288 and AS4666. All products conform to AS4055 for wind load and, where applicable, to AS3959-2009 for construction in bushfire prone areas.

All quotations is subject to site measure and providing final documentation:

  1. Site measure.
  2. Site classification report.
  3. Bushfire report.
  4. Energy efficiency report.
  5. Full set of final floor plans and elevations.

All communications regarding projects must be in written correspondence via email and project will proceed based only on that communication, regarding final design of joinery.

ARCO has to adhere to fabrication and technical manuals as specified by Deceuninck uPVC systems.

Cancellation of order

Customers may request cancellation of the goods and/or services at any time. This may result in full or partial refund of monies paid in advance, depending on the stage of production at the time of cancellation. Customers agree to deduct from any refund or pay to ARCO all costs and expenses incurred up to the day of cancellation.

Retrofit installations

We will take all care when removing old windows and doors but do not accept responsibility for damage to existing tiles, walls, paint, plaster and/or security screens etc.

Standard repair work is as follows- trims on one side and neutral silicone on the other around the new frame to existing structure. Extra trims at clients request or ARCO's recommendation will incur a cost on case by case basis.

Old doors and windows will not be removed intact. ARCO, in most circumstances, will dispose of old doors and windows at our but if needed ARCO can provide a skip bin at an additional cost to client.

The customer is responsible for ensuring safe storage of ARCO delivered materials.

ARCO will not take responsibility for theft of products taken from customers site.

Any damage to stored goods on site shall be replaced at customers cost.

Customers are responsible for scaffolding and safe access for installation. If ARCO's installers (contract or in-house) deem the job site as unsafe then ARCO has the right to leave the site and only return when they see fit. ARCO can organise scaffolding and crane at an additional cost to the customer.

Supply only

Delivery charges for metro Perth (up to 50km from Bibra Lake factory) are $150.

Charges for deliveries outside of metro Perth are charged at a case by case basis.

Existing window treatments and alarms

Hard wired alarms, blinds; plantation-shutters; roller-shutters; etc must be removed by client prior to ARCO starting installation. ARCO will not reinstall hard wired/blinds etc.

Removal and replacement of services, fixtures, fitting, blinds etc will be customers responsibility.

Original blinds or similar may not fit back into place due to depth of ARCO frames. ARCO is not responsible for clients existing window treatments back into place. Consider alternatives especially when in combination with retractable fly screens.

Fly screens and security screens are not included unless shown. Wood grain or special colours will be an extra charge to quote.


For supply & install:

ARCO will complete rectifications, without charge, on products under warranty as stated below. For products out of warranty or deemed 'misused' by ARCO will incur a fee of $200/hr for rectifications completed.

For supply only:

For rectifications such as adjustments, a fee of $200/hr will incur.


7-year installation warranty with ARCO installs only.

Frames/sashes have a fading warranty of 10 years for white/cream; 7 years for coloured solex foils

Hardware such as handles/locks/operational mechanisms come with a 2-year warranty as per suppliers warranty.

IGUs come with a 10 year replacement warranty. Warranty does not cover glass broken by persons other than ARCO employees.

ARCO is not required to assess a warranty claim unless all monies owing to ARCO have been paid in full. ARCO's warranty may be void if the goods are used for any purpose other than that for which they were designed or the goods have been interfered by third party without ARCO's prior approval or the goods are damaged as a result of an event or cause which is not within ARCO's control.

Maintenance of goods

Operational mechanism i.e. drop bolts and moving gear should be lubricated with SILICONE SPRAY (or similar) once a year where indicated. If done so components will last 10+ years.

Structural integrity of the frames 25+ years.

No chemicals should be used for cleaning frames/sashes - only warm, soapy water and then dried with a clean cloth.